What eff-ups have you had ordering items online? Were this issues resolved? Did you lose money? Etc.
I have a good and a bad dealing, the good one is I ordered a Cobra slipon 2275 muffler from the US from an ebay shop called LeClare Powersports
, the muffler duly arrived but had suffered some small dents on the inside part of the muffler during shipping nothing major but still took the shine off my brand new muffler, so I took a few pictures and emailed the company concerned hoping that I would get a bit of a discount as I was not going to send it back as the shipping was A$166 ..... but right from the first email the guy was really good to deal with and I was very quickly given a FULL refund and got to keep the muffler which I had installed already! I was very impressed with their handling of this.........
Which is just as well because it looks like I might be having trouble with Viking Bags
trying to get a refund from them here in Australia, they are terrible to deal with and I would advise anyone who is thinking of buying from them to think twice about it as their after sales really sucks ..... even though the courier has a signature from the delivery Viking Bags are still saying they never recieved the RMA'd goods, I sent the bags back as where the lids are secured with velcro those sections had started to curl up on the ends so as to not stick to the velcro and it was only going to get worse ......... anyway not sure if the US people at Viking Bags are any better, but I hope so!!
Dale LeClare email response:
I looked at the pics, i believe this was damaged in transit: every box that goes through the ebay Global Shipping Program gets opened and inspected in kentucky USA. and although they usually do a good job re-packing it, we have seen may times were they simply do not do a good job and things get dinged up in shipping during the rest of the journey. the bracket can cause damage to the chrome pipe if not packed properly, even through the plastic bag.
The good thing is that you are 100% covered with the insurance that is included with the shipping price. here is the instructions: open up a return case and there may be an option for 'damaged in transit'. if not, 'item not as described' will work. upload the pics you have here to the case and give a little detail about the dings and scratched. then, we will contact ebay to have them close it out with a refund to you.
5360 S. Campbell Ave Suite D
Springfield, MO 65810