Frustrated with dealer's service - Star Motorcycle Forums: Star Raider, V-Max, V-Star, Road-Star Forum
 
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post #1 of 10 (permalink) Old 04-06-2012, 06:36 PM Thread Starter
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Angry Frustrated with dealer's service

Timeline:
Sunday, March 18: The dreaded 1100 starter cluch failure happens. Fortunately it was in the driveway, not 100 miles away where we were the day before.

Monday, March 27: Stopped at the Yamaha dealer where we bought the bike (which is 40 miles away) since I was at the DMV right down the street. Asked how much it was going to cost to fix and when I could get it in. Service guy tells me the approximate cost, that he'd have to order the kit, and that their service schedule is wide open so he can get it in anytime. Told him I'd call him later in the week to schedule it (had to figure out how to finance it).

Friday, March 30: Called and scheduled to bring the bike in on Monday afternoon to be fixed on Tuesday. Service guy says ok, I'll get the kit ordered.

Monday, April 2: Dropped the bike off. Service guy says it'll be a couple of days because we got a bunch of stuff to do now. No problem, the weather's crappy and I can't pick it up until Thursday anyway due to other commitments this week.

Thursday, April 5: Called around 2:00pm to check on the status of the bike. Service guy says that UPS just dropped the kit off about 15 minutes ago. Nobody in the shop now, but we'll get to it first thing in the morning. Really? You're a dealer and it took almost a week to get a part from Yamaha? Ok, as long as I have it for the weekend. Call me when it's done.

Today: Heard nothing all day. Called around 3:30pm. Service guy says let me check to see where he's at with it. Listened to crappy advertising on hold for a couple of minutes, then he comes back and says well he's got the side cover off. Really? That's it? He says well, the regular cycle guy is on workman's comp and only works 4 hours a day (how does that work?). The other guy has never done a starter clutch before so we don't want him to touch it (which I agree with). He'll get to it first thing on Monday. So maybe I'll have the bike back sometime next week. Fortunately the weather's supposed to be crappy.

AAAAAARRRRRRRGGGGGGGGGG!!!!!!!!!


2002 V-Star 1100 Silverado
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post #2 of 10 (permalink) Old 04-06-2012, 09:05 PM
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Yep Don, sort of raises the blood pressure a point or 50. Seems today that "Customer Service" is a bygone theory
Good luck Ride Safe
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post #3 of 10 (permalink) Old 04-06-2012, 11:58 PM
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Not good Don. Hope next week goes better.There's a liquid refreshment that takes the dealer sting out a bit.

2007 Stratoliner S
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Sony am/fm cd mp3 4 speakers w/500 watt amp,8in sub
12 inch ape hanger bars
Roadhouse slip on exhaust
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200 tire on the rear
113 Hd eating tire smoking cubic inches
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post #4 of 10 (permalink) Old 04-07-2012, 12:15 AM
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Breath in. . . breath out . . . breath in . . . breath out . . . (and don't kick the dog between breaths).

I got a feelin' you will be ridin' & smilin' soon

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The views expressed above are those of the author and may, or may not, express the views of those around me. Any resemblance to persons living or dead is purely coincidental. No animals were harmed in the typing of this messege.

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post #5 of 10 (permalink) Old 04-07-2012, 07:57 AM
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Sux not having the bike for the long weekend.
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post #6 of 10 (permalink) Old 04-07-2012, 08:36 PM
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I have found that if you order the part yourself, then make an appointment and tell them you will need to wait while they do the repair, they have a lot fewer excuses they can use.
Also if they get hung up, they can come and talk to you about it while you play with all their motorcycles.
One catch: you need to be unemployed......
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post #7 of 10 (permalink) Old 04-25-2012, 09:17 PM
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Hey Don did you ever get your bike back in one piece and running ???

2007 Stratoliner S
Reckless batwing
Sony am/fm cd mp3 4 speakers w/500 watt amp,8in sub
12 inch ape hanger bars
Roadhouse slip on exhaust
K&N air filter with lid mod
Cobra Fi2000 powrpro auto tuner
Kuryakyn mustache bar
Corbin low profile solo seat
LED running lights front and rear
21 inch chrome raider front wheel
200 tire on the rear
113 Hd eating tire smoking cubic inches
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post #8 of 10 (permalink) Old 04-26-2012, 07:06 PM Thread Starter
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Quote:
Originally Posted by hdeater113 View Post
Hey Don did you ever get your bike back in one piece and running ???
Finally got it back the following Thursday, after being told again on Monday and Tuesday that it'll be done first thing in the morning. They had it done on Wednesday, but we couldn't pick it up that day, so we got it on Thursday. Needless to say they were aware of my disappointment with their service.

On the bright side, it was worth it. Now when I start it I think "wow, so THAT'S how it's supposed to start?". We've put a few hundred miles on since then, including the Flood Run last weekend; wish it could be more but the weather just hasn't been cooperating this month.


2002 V-Star 1100 Silverado
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post #9 of 10 (permalink) Old 04-27-2012, 07:23 AM
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Glad the end result was good and you are happy. At least all the crap with the dealer that you went through wasnt in vain.
I HATE being at the Mercy of a dealer, be it bike, boat, car or truck.

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post #10 of 10 (permalink) Old 04-27-2012, 09:10 AM
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Glad to hear your back on 2 wheels. It sucks when a dealer does that.All they have to is be honest and tell the truth,over booked, screwed up the order or what ever the case maybe. Any way the main thing is you got it back and riding. yee ha

2007 Stratoliner S
Reckless batwing
Sony am/fm cd mp3 4 speakers w/500 watt amp,8in sub
12 inch ape hanger bars
Roadhouse slip on exhaust
K&N air filter with lid mod
Cobra Fi2000 powrpro auto tuner
Kuryakyn mustache bar
Corbin low profile solo seat
LED running lights front and rear
21 inch chrome raider front wheel
200 tire on the rear
113 Hd eating tire smoking cubic inches
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