Dealer Lied - Star Motorcycle Forums: Star Raider, V-Max, V-Star, Road-Star Forum
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post #1 of 46 (permalink) Old 07-12-2018, 04:42 PM Thread Starter
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Dealer Lied

Well I just do not trust the dealer and I have been proven correct to not trust them.

The dealer uses Yamaha 5GH-13440-50-00 oil filters, that is what they put on the bike at the 600 mile service even though the paper work said they put on a 5GH-13440-60-00 oil filter. The 50 is the last revision and is not a bad oil filter while the 60 is the most current revision. The Dealer is still stocked with the older 50 revision number oil filters.

I bought several Yamaha 5GH-13440-60-00 oil filters on line and that is what I used when I changed the oil at the 1,000 mile mark and used Redline synthetic oil.

At the 4,000 mile service I told the dealer I wanted to change the oil filter and use Yamalube 15w-50 synthetic oil and I would pay for the oil filter and the price difference for the oil. When they were done they said that the 4,000 mile service calls for an oil filter change and that the service contract allowed for the 15w-50 Yamalube oil so they said I did not have to pay anything.

The 4,000 mile service does not call for an oil filter change as Yamaha says every other oil change to change the oil filter, I would rather change the oil filter at each oil change, that is just me.

Well I just have not been satisfied with this dealers performance front of the house and rear of the house. So I checked the oil filter and it was the same 60 revision number oil filter I put on the engine at the 1,000 mile oil change I did, how do I know, because I did not yet have the filter wrench to fit the Yamaha oil filter so I had to use a plier type oil filter wrench and it leaves marks on the oil filter. Those marks were on the oil filter from the plier type oil filter wrench I used. This dealer is still using up their old stock of number 50 revision oil filters even through they put the new part number on the paperwork.

After discovering this I have my doubts that they put Yamalube 15w-40 synthetic oil in the engine as well. I took an oil sample to send off to Blackstone labs, that will tell me what weight oil they used but I suspect they used Yamalube 10w-40 conventional oil as that is what they use for their contract services.

I know the wear metals are going to be high because the engine, primary and transmission are still wearing in and the bike now has 5,341 miles on it.

So this oil sample will only have 1,342 miles on it and it will be interesting to see what the lab report says about it.

I now know I have a new oil filter and Redline synthetic oil in the engine. If you want something done right you almost always end up having to do it yourself.
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post #2 of 46 (permalink) Old 07-12-2018, 04:51 PM
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how much does that lab cost?
if you did the oil change at the 1,000 mile mark, why did you have them do it at the 4,000 mile mark?

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post #3 of 46 (permalink) Old 07-12-2018, 05:27 PM
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What did the paperwork say they used? Did they charge you for a filter?
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post #4 of 46 (permalink) Old 07-12-2018, 06:09 PM Thread Starter
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Originally Posted by bevo1981 View Post
how much does that lab cost?
if you did the oil change at the 1,000 mile mark, why did you have them do it at the 4,000 mile mark?
I am staying with the manuals intervals, but I changed at the 1,000 mile mark to dump the 10w-40 Yamalube conventional oil and changed the oil filter to help flush out more of the wear metals.

I changed it this time because the engine just did not feel right it just felt like to much vibration, so I changed the oil again as I suspect they used 10w-40 again instead of the the 15w-50 I wanted. I said I would pay the difference and I also told them to change the oil filter, they did not change the oil filter because it still had the same marks on it from when I changed it at the 1,000 mile mark.

I did a quick test ride after changing the oil and filter and filled up with gas and the engine was much smoother again. I use Redline synthetic oils in my vehicles and I put Redline in it at the 1,000 mile mark and the engine was smooth. I put Redline in again and again the engine is nice and smooth again.

I have a contract with them to do the services and they told me the filter was included but they did not change it. They also said the 15w-50 was in the contract price as well, it is not, you have to pay extra for the full synthetic.

This dealer has been a royal pain in my rear end from the start.

Last edited by American; 07-12-2018 at 06:14 PM.
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post #5 of 46 (permalink) Old 07-12-2018, 06:12 PM Thread Starter
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Originally Posted by bevo1981 View Post
how much does that lab cost?
if you did the oil change at the 1,000 mile mark, why did you have them do it at the 4,000 mile mark?
It is around 38 dollars but I get the TBN report included as well so that is 10 dollars extra. So if you just want a report without the TBN then it is 28 dollars.
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post #6 of 46 (permalink) Old 07-12-2018, 06:41 PM
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Had a dealer screw me last Saturday. Bought an HD dyna wide glide. Asked them about the cam tensioners and the failure that I found was common. They assured me they were fine and not to worry. Took the cam cover off yesterday and half of the front tensioner was broken off. Gonna need new hydraulic tensioners kit, cams, lifters, and pushrods. Crossing my fingers they are going to make it right and not charge me an arm and leg.

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post #7 of 46 (permalink) Old 07-12-2018, 08:39 PM
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Originally Posted by American View Post
Well I just do not trust the dealer and I have been proven correct to not trust them.

The dealer uses Yamaha 5GH-13440-50-00 oil filters, that is what they put on the bike at the 600 mile service even though the paper work said they put on a 5GH-13440-60-00 oil filter. The 50 is the last revision and is not a bad oil filter while the 60 is the most current revision. The Dealer is still stocked with the older 50 revision number oil filters.

I bought several Yamaha 5GH-13440-60-00 oil filters on line and that is what I used when I changed the oil at the 1,000 mile mark and used Redline synthetic oil.

At the 4,000 mile service I told the dealer I wanted to change the oil filter and use Yamalube 15w-50 synthetic oil and I would pay for the oil filter and the price difference for the oil. When they were done they said that the 4,000 mile service calls for an oil filter change and that the service contract allowed for the 15w-50 Yamalube oil so they said I did not have to pay anything.

The 4,000 mile service does not call for an oil filter change as Yamaha says every other oil change to change the oil filter, I would rather change the oil filter at each oil change, that is just me.

Well I just have not been satisfied with this dealers performance front of the house and rear of the house. So I checked the oil filter and it was the same 60 revision number oil filter I put on the engine at the 1,000 mile oil change I did, how do I know, because I did not yet have the filter wrench to fit the Yamaha oil filter so I had to use a plier type oil filter wrench and it leaves marks on the oil filter. Those marks were on the oil filter from the plier type oil filter wrench I used. This dealer is still using up their old stock of number 50 revision oil filters even through they put the new part number on the paperwork.

After discovering this I have my doubts that they put Yamalube 15w-40 synthetic oil in the engine as well. I took an oil sample to send off to Blackstone labs, that will tell me what weight oil they used but I suspect they used Yamalube 10w-40 conventional oil as that is what they use for their contract services.

I know the wear metals are going to be high because the engine, primary and transmission are still wearing in and the bike now has 5,341 miles on it.

So this oil sample will only have 1,342 miles on it and it will be interesting to see what the lab report says about it.

I now know I have a new oil filter and Redline synthetic oil in the engine. If you want something done right you almost always end up having to do it yourself.
WOW Bill, that’s unbelievable!
1. I would completely eviscerate them on EVERY available forum or review site.
2. You clearly have pictures of the filter. So when the oil analysis comes back as 10w-40, I would send a package with proof to Yamaha Corporate as well as to the State Anti-Fraud unit.
It’s possible that you may gather others with similar experiences after you post your reviews and story to be able to form a Class Action Lawsuit.
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post #8 of 46 (permalink) Old 07-12-2018, 08:45 PM Thread Starter
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Originally Posted by ChiefGunner View Post
WOW Bill, thatís unbelievable!
1. I would completely eviscerate them on EVERY available forum or review site.
2. You clearly have pictures of the filter. So when the oil analysis comes back as 10w-40, I would send a package with proof to Yamaha Corporate as well as to the State Anti-Fraud unit.
Itís possible that you may gather others with similar experiences after you post your reviews and story to be able to form a Class Action Lawsuit.
As you know I have washed my hands of this dealer, it has just been one bad experience after the next with them, I have never had this poor of a relationship with a dealer before.

I will be very interested in the lab report on the oil when it comes back. Dealers like this one just don't care. They are satisfied with one and done sales and customers. Not a very smart or good way to run a business. It took me a full week to get all the oil and overspray off the bike after this last service they did.
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post #9 of 46 (permalink) Old 07-12-2018, 09:25 PM
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this is a terrible situation

you guys need to find a mechanic you can trust without having to look over his shoulder
or you need to read the book: Zen and the art of motorcycle maintaince
and then goto Sears and Sawbucks a get a set of metric wrenches and do all the work on your bike that you can by yourself.

A motorcycle mechanic is not just some kid that use to tinker with lawn mower engines. These guys go to at least 2 years at a technical college, and many have further training on the specific bikes they work on. The mechanics at dealers and large shops are professionals, and they do deserve your respect. If that is not what you are experiencing then something is very wrong.

If you have no respect for the people working on your bike (for any reason) then how can you possibly let them touch your bike?

Its your bike, and if something gets screwed up on it, then its your ass on the asphalt at 80mph.

I know there are some people who cannot work on machines, because they have to protect their hands, like doctors, musicians, dentists... But for the average person, if you can take the wheel off a bicycle and change a flat tire, you can change your own oil and filters and spark plugs.

I know how you feel. For most of my life I had to fix my own cars, because it made no sense for me to pay a shop $60 an hour when I was only earning $30 an hour. That is no longer the case, but I am very selective on who I let work on my vehicles - and that trust has to be earned.

Life is too short to be upset or paranoid about things like this, and there are way too many people on Earth to waste your time with people that are nothing but grief.

I have seen signs in repair shops:

Labor rates:

$50 an hour
$75 an hour if you watch
$100 an hour if you helpd

some of my best memories are helping friends and family working on cars together - swapping out a transmission, replacing a clutch on Halloween, figuring out why an engine was not running well, and making it like new again. It is a genuine sense of accomplishment, and it builds your confidence to know you can do it yourself.
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Last edited by KCW; 07-12-2018 at 09:40 PM.
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post #10 of 46 (permalink) Old 07-12-2018, 09:29 PM
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Quote:
Originally Posted by American View Post
Quote:
Originally Posted by ChiefGunner View Post
WOW Bill, that’s unbelievable!
1. I would completely eviscerate them on EVERY available forum or review site.
2. You clearly have pictures of the filter. So when the oil analysis comes back as 10w-40, I would send a package with proof to Yamaha Corporate as well as to the State Anti-Fraud unit.
It’s possible that you may gather others with similar experiences after you post your reviews and story to be able to form a Class Action Lawsuit.
As you know I have washed my hands of this dealer, it has just been one bad experience after the next with them, I have never had this poor of a relationship with a dealer before.

I will be very interested in the lab report on the oil when it comes back. Dealers like this one just don't care. They are satisfied with one and done sales and customers. Not a very smart or good way to run a business. It took me a full week to get all the oil and overspray off the bike after this last service they did.
I know you do most all your maintenance yourself and are pretty accomplished in your skill set, yet I hope you have another dealership somewhere you can use if needed.
I’m sorry you’ve had to endure such an experience. It makes me appreciate the service I get SOOOO much more.
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