I do have to ask one question Tony, you like your dealer great I don't care but great you like your dealer, but you say you do all your own service work yet you also say that you watch your dealer work on your bike.
Which is it? Do you do all your own service work or are you just doing the bare minimum changing the oil, filter and maybe changing the spark plugs?
We all know you don't change your own tires because you just recently went to your dealer and paid them $500 dollars to replace your tires.
I change my own tires, my last set cost me $279.99 from WingStuff because Bridgestone had a $60 dollar rebate on their tires if you bought the combo front and rear. if you bought just a front or just a rear the rebate was less.
You also posted in the past that you contacted Yamaha about the 4 year YES warranty and you posted that it covered the entire motorcycle including the infotainment system yet you blew out a speaker and found out the YES warranty does not cover that but either your dealer ate the repair or Yamaha went ahead out of goodwill and authorized the dealer to replace at Yamaha's cost.
Either way you were wrong about the 4 year YES warranty.
To clarify the Star Venture/Eluder comes with a 1 year full factory warranty and Yamaha is giving you a 4 year YES warranty for a total of five years of warranty coverage but the YES warranty does have exclusions in it.
As far as dealers go, there are very few good service departments, maybe your dealer is a good one maybe they are not, who knows.
Now let's look at reviews that are not controlled 100% by the dealer on their own web site. Lets take a look at some not so good Yelp Reviews on Team Charlotte Motorsports:
You can pull up yelp to see the reviews on their site.
1. BAIT & SWITCH Got a verbal quote from a salesman" R" on a new bike, agreed to price. I gave R my credit card info so he could charge down payment for the bike , I then spent half the day securing a loan through my bank, got an insurance policy, the next day, I called R to make sure everything was good to go and asked if he could fax me a copy of the bill of sale. Imagine my disbelief when it was almost a $1000 more than we had agreed to on the day before. I called him and asked why the difference and he changed his story about the price he quoted me. I now get to cancel the insurance and the loan that I had gotten. I hope this helps someone else avoid similar troubles.
2. I purchased my motorcycle from Team Charlotte Motorsports a while ago and continued taking it their for service and parts purchases over the years. This past week I called them as I was due for another service. I spoke to someone on the phone and realized they had new ownership. As usual, I asked for an appointment and the person on the phone told me there was no need for an appointment and to just come early in the morning. I asked several times if he was sure as I would have to coordinate a ride and everything. He assured me that it was ok and that they would get me in. That Saturday as previously discussed I came into the store 15 minutes after they opened their doors. I walked in and told the gentlemen I had spoken to someone on the phone and had been told to come in. He proceeded to tell me they were booked out for the day and asked me why I didn't make an appointment. I told him I attempted to do so and that I couldn't come back, I told him I had gone ahead and gotten someone to give me a ride and this was a big inconvenience. I requested he tried to talk to his manager and see if they could do something. He walked over to his manager and the manager, looked at me and said, sorry, we're booked, you're more than welcome to come back next Saturday.
Needless to say this place clearly doesn't put customers first anymore, it is sad to see an establishment that you have gone to over the years completely put aside customer service for "ease of their own gains". They just lost a good customer. Sucks for them as I was in the market for another fun ride again.
3. 9/17/2016Updated review
After talking with the owner of the company, he was able to correct the situation. We left dealership today with situation resolved to our satisfaction.
9/15/2016Previous review
Poor customer service. They don't stand behind their product. I will never do business with them again and I'd advise you to do the same
4. As a rider, when you walk into a bike shop. You want everything to go well as if you were a car owner waiting to get things fix in your ride. I was told my bike would be looked at within a week as said. I was happy about that, except the week long wait for a simple part that would take 35 minutes to install from Yamaha O.E.M part. What upsets me is the lack of follow up with the customers after they were told that this was my only ride to work after a two week wait. If I was a shop manager, I would have rushed the part, knowing the persons ride is the only option at this point and worried about making the customer happy. In business, the customer is #1 and everything else follows in its place. I will be going back to Mathews fun machines for parts and service. The first impression is only one time and Team Charlotte motor sports better wake up to it.
5. 9/21/2019
Really thought this place was different than the rest by the friendly staff etc etc. Bought a 2013 Kawasaki ZX-10R from them. They got 10,500k from me in one day for the bike and extended warranty. Get home and ride the bike 20 miles and notice it has 3 oil leaks and was assured the bike was went over by the service dept. I drove an hr and a half to pick it up. Called the next day to inform them and all I get is bring it in and we will look at it. Thanks for costing me another trip to Charlotte when I should be riding my bike.
6. 9/19/2019
Called and ask if a specific tire was in stock was told yep it was and to stop on by to get them installed. We show up and no tires in stock. We had to order the tires for them to be installed at a later date.
*update* from bad to worse. We "ordered" the tires last Friday and when we called to see if they were in, they were never ordered. It was an apparently a glitch in the system which is understandable. They were ordered again. Because the tires were not in stock like we were told we had to pressure the manager to honor their guarantee for a free install if the tires were not in stock. My problem isn't the mistakes because that happens it is the lack of accountability by management to address the inconsistency of information and service. All management has to do it say hey guys we have gotten complaints about customers getting different and inconsistent information, let's work on doing better. When I spoke to management I got excuses instead taking responsibility for bad customer service on his part. It's really sad they choose to operate this way because there are very few sport bike shops in Charlotte.
7. 7/24/2019Updated review
Disappointing- I don't expect to be flat out lied to, maybe I expect too much. But the other guys are generally honest, and 'wholesale price' on my trade was 2k higher at most other dealers.
7/19/2019Previous review
Disappointing- I don't expect to be flat out lied to, maybe I expect too much. But the other guys are generally honest.