Thanks, you guys, for your response. Y'all are swell. I've been trying to deal with this in an appropriate manner all the way. Being patient, probably too patient, taking notes, documenting conversations, taking pics & vids, and other recordings/documentation. Recently, I even wrote a letter to Mr. Yanagi, CEO Yamaha Corp, USA. Sent it to him overnight mail. Haven't heard from him, not sure he can do anything anyway since the dealership is independently owned, though it is an authorized dealership. Wrote a letter to the local General Manager. Sent a courtesy copy of everything to everyone. Meaning the GM knows what I mailed Mr. Yanagi, Mr. Yanagi knows what I mailed the GM, and the owner knows what I mailed to both the GM and Mr. Yanagi. Frustrated, feeling like I was still getting nowhere fast, the other day I went to the BBB and the owner of the franchise woke up and called me right away. He and I are in excruciating discussions via email (YES!!!) about how to resolve this. Having to rehash what I've already been through with the GM and his service rep. Fortunately for me I've been upfront with everyone and documenting as much as I can so it's just a matter of going through everything and regurgitating it, again and again. In one instance I was digging up my notes from one of those meetings and transcribing dialogue. I can't believe they're putting me through all this and just so they can save a buck. "Screw a customer as long as we save a buck!" But the owner told me satisfied customers are priceless. Put your money where your mouth is, dude. It's unreal. It's like a horror movie only it's lasting more than the roughly 2 hours long that a movie lasts. LOL! There's hope, tho: the owner of of the franchise told me he was going to give himself a day to ponder what to do and would be getting back with me ... well, today. But I've been up all night working on this and am likely to be asleep when I get his answer. I hope he makes the right decision or it'll be time to escalate it again, but this time I'm not sure to who. ??? I wish I could talk to an attorney to see what can be done legally but then the cost may not justify the end. Maybe there are damages I could recover, I don't know. I'm a disabled veteran, maybe an attorney would have pity on me to help a veteran. LOL! I will say this, that having done all those things I mentioned above I can have some faith in what I am trying to accomplish and the confidence to do it. But it's not easy! Sigh.
Last edited by moetsch; 05-06-2016 at 04:05 AM.