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Dealer Lied

7K views 45 replies 13 participants last post by  brittct 
#1 ·
Well I just do not trust the dealer and I have been proven correct to not trust them.

The dealer uses Yamaha 5GH-13440-50-00 oil filters, that is what they put on the bike at the 600 mile service even though the paper work said they put on a 5GH-13440-60-00 oil filter. The 50 is the last revision and is not a bad oil filter while the 60 is the most current revision. The Dealer is still stocked with the older 50 revision number oil filters.

I bought several Yamaha 5GH-13440-60-00 oil filters on line and that is what I used when I changed the oil at the 1,000 mile mark and used Redline synthetic oil.

At the 4,000 mile service I told the dealer I wanted to change the oil filter and use Yamalube 15w-50 synthetic oil and I would pay for the oil filter and the price difference for the oil. When they were done they said that the 4,000 mile service calls for an oil filter change and that the service contract allowed for the 15w-50 Yamalube oil so they said I did not have to pay anything.

The 4,000 mile service does not call for an oil filter change as Yamaha says every other oil change to change the oil filter, I would rather change the oil filter at each oil change, that is just me.

Well I just have not been satisfied with this dealers performance front of the house and rear of the house. So I checked the oil filter and it was the same 60 revision number oil filter I put on the engine at the 1,000 mile oil change I did, how do I know, because I did not yet have the filter wrench to fit the Yamaha oil filter so I had to use a plier type oil filter wrench and it leaves marks on the oil filter. Those marks were on the oil filter from the plier type oil filter wrench I used. This dealer is still using up their old stock of number 50 revision oil filters even through they put the new part number on the paperwork.

After discovering this I have my doubts that they put Yamalube 15w-40 synthetic oil in the engine as well. I took an oil sample to send off to Blackstone labs, that will tell me what weight oil they used but I suspect they used Yamalube 10w-40 conventional oil as that is what they use for their contract services.

I know the wear metals are going to be high because the engine, primary and transmission are still wearing in and the bike now has 5,341 miles on it.

So this oil sample will only have 1,342 miles on it and it will be interesting to see what the lab report says about it.

I now know I have a new oil filter and Redline synthetic oil in the engine. If you want something done right you almost always end up having to do it yourself.
 
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#4 · (Edited)
I am staying with the manuals intervals, but I changed at the 1,000 mile mark to dump the 10w-40 Yamalube conventional oil and changed the oil filter to help flush out more of the wear metals.

I changed it this time because the engine just did not feel right it just felt like to much vibration, so I changed the oil again as I suspect they used 10w-40 again instead of the the 15w-50 I wanted. I said I would pay the difference and I also told them to change the oil filter, they did not change the oil filter because it still had the same marks on it from when I changed it at the 1,000 mile mark.

I did a quick test ride after changing the oil and filter and filled up with gas and the engine was much smoother again. I use Redline synthetic oils in my vehicles and I put Redline in it at the 1,000 mile mark and the engine was smooth. I put Redline in again and again the engine is nice and smooth again.

I have a contract with them to do the services and they told me the filter was included but they did not change it. They also said the 15w-50 was in the contract price as well, it is not, you have to pay extra for the full synthetic.

This dealer has been a royal pain in my rear end from the start.
 
#6 ·
Had a dealer screw me last Saturday. Bought an HD dyna wide glide. Asked them about the cam tensioners and the failure that I found was common. They assured me they were fine and not to worry. Took the cam cover off yesterday and half of the front tensioner was broken off. Gonna need new hydraulic tensioners kit, cams, lifters, and pushrods. Crossing my fingers they are going to make it right and not charge me an arm and leg.
 
#38 ·
That Twin Cam motor was inferior from the start. For some reason the MoCo relied heavily on the aftermarket to correct their engineering deficiencies. I had a "Screaming" Eagle 110, that had a lifter going out at the 4k mile mark. Had a tech mention that their lifters are being made by a different manufacturer and they are garbage. okay a $20,000 motorcycle leaving the factory with inferior components after the engine has been released for 18 years is the reason why Im back on a Yamaha with zero worries. S&S Makes one hell of a good gear drive that will get rid of the cam chain and even give you a better oil pump in the process.
 
#7 ·
WOW Bill, that’s unbelievable!
1. I would completely eviscerate them on EVERY available forum or review site.
2. You clearly have pictures of the filter. So when the oil analysis comes back as 10w-40, I would send a package with proof to Yamaha Corporate as well as to the State Anti-Fraud unit.
It’s possible that you may gather others with similar experiences after you post your reviews and story to be able to form a Class Action Lawsuit.
 
#8 ·
As you know I have washed my hands of this dealer, it has just been one bad experience after the next with them, I have never had this poor of a relationship with a dealer before.

I will be very interested in the lab report on the oil when it comes back. Dealers like this one just don't care. They are satisfied with one and done sales and customers. Not a very smart or good way to run a business. It took me a full week to get all the oil and overspray off the bike after this last service they did.
 
#11 ·
I change the oil in my family vehicles, yard equipment and motorcycle. It is my Zen place. I feel accomplished after. I took a company vehicle into a
"Jiffy Lube" who was advertising $39.95 oil change with a free car wash. I got the charges of $49.95 with no car wash. I inquired and they told me it was because I was a fleet vehicle. I asked what was different about this van than any other non fleet vehicle. Nothing, they told me. :( Very frustrating!!!! I bought a set of tools with my wife and I's last few dollars to go work at a dealership changing oil. I enjoyed it then and I still enjoy it. Some people out there are honest, most are not. Sorry you have had this experience American.
 
#14 ·
Well I just do not trust the dealer and I have been proven correct to not trust them...
That is why I learned so many trades throughout my life, I've found that no one can really be trusted be they mechanics, plumbers, electricians, people in construction... it's rare to find the good ones and I think things are getting worse and it's not only in the trade/labor sector.
 
#15 ·
Well I just do not trust the dealer and I have been proven correct to not trust them...
That is why I learned so many trades throughout my life, I've found that no one can really be trusted be they mechanics, plumbers, electricians, people in construction... it's rare to find the good ones and I think things are getting worse and it's not only in the trade/labor sector.
You make a good point. I’d like to proffer a thought as an ordained Reverend on this subject if I may.
I believe you’re seeing the results of the breakdown of the moral morays of society.
Whether it’s tv, movies, music etc... any idea of integrity, respect or personal accountability are mocked and portrayed as “weak”.
Things such as “honor your parents” or “don’t commit adultery” or “don’t lie cheat or steal” are dismissed. Heroes of movies take what they want, do what they want to whomever they want as long as they GET what they want, and this is “cool”!
The bottom line: it’s an absence of moral absolutes IMHO.

I return you to your regularly scheduled programming.

Rev. TJ
 
#17 ·
...
Things such as “honor your parents” or “don’t commit adultery” or “don’t lie cheat or steal” are dismissed. ...
I agree that moral standards that were based on religious beliefs, need to be replaced by something else, if people are no longer willing to accept the basis of the religious beliefs.

For some reason that is lacking in the US. Personal freedom, personal rights, individual autonomy are cherished and granted at a disproportional level in the US compared to other parts of the world, to the point that is it clearly a contradictory situation.

This was gone over extensively in another thread about gun ownership. In the USA:

1. individuals have a constitutional "right" to life and liberty

and

2. individuals are forbidden to murder and take away another persons right to life

and

3. individuals have the constitutional right to own weapons that are able to kill hundreds of people in a manner of minutes.

Other countries have resolved this, with the recognition that human beings are a community / social-group species, and that in many instances the rights of the many are more important than the rights of the individual. For example: the right to self defense is valid, and the likelihood that an individual will need to defend himself from being attacked by hundreds of people in a manner of minutes, and will need to kill them all, is totally absurd.

Getting back to your statement, if you take religious beliefs out of the equation, it is still true that humans grow and prosper far far better living and working together towards common goals, and it is easy to have laws and customs that set a standard for behavior that benefits the group or the society, over the desires and whims of the individual.

Other countries have made that transition. The US is lagging far behind.
 
#26 ·
The problem is not the individual (owning a gun) that has the ability to harm many in a short period. It is that being held account for one's actions is not an ideal trait in society anymore. A person's word is not what is once was. Come on look at this ... there is an ideology that believes "because you offended me. I am right." Which is SOOOO not the case.

This falls inline with American's post. The dealer said, "we will take care of your bike as you requested." But, they have not. They lied!

Please do not take this as I am the best person on this dirtball. I am not. I am extremely fallible. I do, however, own up to my mistakes. And if I do not think my action was mistake. Then we agree to disagree. And I will try to avoid you when committing that "mistake."

Now ... as Freddie Mercury so eloquently said
Get on your bikes and ride!
 
#30 ·
The problem is not the individual (owning a gun) that has the ability to harm many in a short period. It is that being held account for one's actions is not an ideal trait in society anymore. A person's word is not what is once was. Come on look at this ... there is an ideology that believes "because you offended me. I am right." Which is SOOOO not the case.

This falls inline with American's post. The dealer said, "we will take care of your bike as you requested." But, they have not. They lied!

Please do not take this as I am the best person on this dirtball. I am not. I am extremely fallible. I do, however, own up to my mistakes. And if I do not think my action was mistake. Then we agree to disagree. And I will try to avoid you when committing that "mistake."

Now ... as Freddie Mercury so eloquently said
Get on your bikes and ride!
Ah! Personal accountability for ones actions.... good point!
 
#32 ·
As for Socialism, the way it's perceived these days is strictly in a completely skewed and monetary sense. There's nothing wrong with the concept of working together as a society for the benefit of all but when the concept is implemented incorrectly and some people are allowed to be parasites then it's no longer really Socialism.
 
#45 · (Edited)
Seriously though I have a couple of Sportsters because they are an old time technically left in the dark ages kind of bike that I grew up with but at a far cheaper price than the old classic/vintage pre unit Triumphs, Velocettes, Vincents, BMWs, Guzzis etc... and the motors are ridiculously reliable and easy to work on. There are very few modern motorcycles out there now with motors that are as simple with easily accessible components as a Sportster motor and when you want a vintage type of bike, it's a good option.
 
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