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Discussion Starter #1
So I've been following cheesyriders puking fuel thread & dondars starter thread and thought it would be a good topic to bring up. Who gets good service and who don't. If it differs from each side of the country.You previous hd owners how it compares to the other brand.
I think it would be good to know where the good service is and where not to break down if you know what I mean.My local dealer is pretty good with basic maintenance and basic mechanical repairs. I have never had any repairs to my bike but they have a good reputation. I've had friends get their bikes repaired with good luck.Now the parts dept. is another story. You should have the part# in hand before going in or they will not find it or look up the wrong part.Sales dept. is good they have fair deals.The only thing I don't like is you can't road test before purchase. That's why I bought else where. Ok who's next?
 

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I have become good friends with the guys at my local Yammy dealer and they treat me like I'm one of them. If I find a good price on a part on line, they'll match it. If I need work done and I'm not confident enough to tear into it myself, they'll do it while I wait and in some cases let me do it with them so I can do it myself next time.
When I found my 1100 at another dealer, they made a deal with the guy and went and picked it up for me.
I should point out that this is new ownership of a dealer where the service was so bad, tried and true Yamaha guys were buying Hondas and Kawasakis rather than deal with them.

No complaints here...
 

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My dealer "Don George's Sports Center" is great. Eveytime I need service they've always done it while I wait and most times under an hour. And the work has always been top notch. I highly recomend.:)
 

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I've gotten great service from my dealer. It took'em three times to fix an oil leak but they treated me right in the process. I have no complaints.
 

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plano texas yamaha has a mechanic that explained to me how to clean out and replace my float needles so I didn't have to pay a bundle for him to do it and was real nice about it all. The shop guys are terrible though, I worked retail and I know its hard not to hate your job but they just look bored and move at a snail's pace even when there is a line of customers. Idk if they treat the high end motorcycle buyers better, but they acted like my list of small parts wasn't worth the time to look up.
 

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The dealer I bought my V-Star from in NJ gave me good deals but there service department has no people skills. They take care of me, they just never speak.
 

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My Yamaha, Kawasaki, Suzuki dealer in Herrin Illinois is top notch. Good service, parts and sales departments. And the people are friendly and open. If I were in the market for a new bike I would just go there and get one. No shopping around unless I wanted a specific bike they did not have. Then I would get them to get it for me. Also, they price match. Even from ebay. Plus they have started to open on Sundays. After and before church services.
 

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I dont think my bike will ever visit the dealer. Having heard so many nightmare stories, and ridiculously long wait times for even getting your bike looked at.. This day and age with the internet and having a garage stocked with tools to do the work.. I just assume tear into the bike myself. Of course being pretty confident behind a wrench, AND having dear old dad as an emergency back up (ASE Master for 40yrs) Theres not a whole lot I shy away from :p Especially since I can single handedly pull the motor and lay it on a bench if needed.
 

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The only time my bike has been to the dealer was to have a fuel recall done this spring. I prefer to do my own wrenching. However, I do visit my 2 local Yamaha dealers a few times a year. Be it for picking up a part I ordered or just stopping in to kick the tires on the new bikes. It keeps my face in front of them. And I do take in everything that is going on there. If I ever need something done that I don't feel like tearing into, I know who I'm going to visit and who is going to be able to touch my bike! I have ridden with a few of them so I have gained a trust.
 

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My local dealer is Mission Motorcycles in Daly City.

I spent a couple weeks of intensive searching for my bike and found an amazing salesperson (Nancy) at my local dealership but I couldn't afford a new bike and they didn't have a used bike that fit my criteria so I ended up buying elsewhere.

Went to Nancy a couple of times and asked questions, picked her brains and got ideas. Called up after finalizing the deal on my bike and asked about a discount for accessories seeing as I was buying over $2000 worth of stuff in one hit (hardbags are EXPENSIVE!). She put me onto Ben who spent over an hour with me working out what I wanted, what would look good and what was unnecessary and then gave me a 10% discount.

When the parts came in Ben answered phone questions and even showed me how to install the engine guard on a visit to pick up more stuff (I was a bit nervous about removing the running boards).

I haven't been in for a service yet but my overall experience with them has been awesome so far and they have good reviews for service.
 

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Yamaha Authorized Dealer - stocking parts?

Took my bike in for routine maintenance (bike new to me but five years old and I am unsure of service record) and dealer nice, got everything done in a day, but next day before I picker up bike, he spied fuel leak on my bike. Traced leak to carbs - gasket around float bowls deteriorated. Also, said two other gaskets likely needed replacement soon, so I gave OK to replace all -- then re-sync the carbs.

Problem is this: Dealer does not stock these gaskets? Bike is a 650 Classic. Very, very common bike. Hmmm. Will take several days to get gaskets from Yamaha. So, one day service turns into a week.

Is this normal for most dealers or your dealer? Shouldn't common parts be in stock? Aren't these common parts?

I dunno, maybe it's just me, but these parts seem pretty common.

Thanks for any ideas.
 

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tough to say where the line of common parts and parts they need to order. When trying to keep costs of running a biz down, you have to consider many factors. How many V Star 650 customers do they typically have? Whats the clientele riding, etc? They simply cannot stock every part for every bike all the time.
 

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Have had all good experiences here locally with dealers. Both when I had the 09 Honda Shadow and now with the Tourer. Just ordered about $1500 worth of work with them before I get the bike back from winter storage. DAMN chrome stuff (and exhaust) is expensive .. LOL They are great to work with and discount items so I don't have to order on line.
 

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an average dealership probably services dozens of different models, and not just yamaha bikes. there's no way they can keep all parts of all bikes in stock. and while the 650 is a common model, parts on that bike are not interchangeable with most other bikes. so mostly the dealership is going to keep stock on parts that can be used on several different bikes, like brake pads and such.
 

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My local Yammy dealer, Honda Yamaha of Redlands, I walk in and they know me by name. They don't screw around, they get the job done and they pride themselves on their service. And for me, that matters because when the alternative is a place where the associates would rather sit around and chit chat versus sell you a bike, I would just rather go somewhere I am going to feel appreciated.
 

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Two dealers in my area. One isn't too much on my bike, they seem to prefer the off road and water sport people. Seeing how they're right at the lake I can give them some room. The other though, Honda/Yamaha of Knoxville are great. I bought my R* there, then they bought my 650 off of me for what I was asking. I also do most of my own wrenching and the team at the parts counter couldn't be better for working with me.

Thumbs up to them.
 
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